Privacy policy

This Privacy Policy describes how KittySpout, operating through kitty-spout.com (the “Site,” “we,” “us,” or “our”), collects, uses, shares, and protects your personal information when you visit our Site, make a purchase, communicate with us, or otherwise use our services.

By accessing or using kitty-spout.com, you acknowledge the practices described in this Privacy Policy.

Where applicable, you may also be subject to our Messaging Terms and Messaging Privacy Policy:

1. Personal Information We Collect

When you visit our Site, place an order, contact our customer support team, or otherwise interact with KittySpout, we may collect information that identifies, relates to, describes, or may reasonably be associated with you.

For the purposes of this Privacy Policy, we refer to this information as “Personal Information.”

Device and Usage Information

When you access our Site, certain information may be collected automatically.

Examples of information collected:

  • Web browser type and version

  • IP address

  • Time zone

  • Cookie information

  • Pages and products viewed

  • Search terms

  • Referring websites

  • Information about how you navigate and interact with the Site

Purpose of collection:

We use this information to:

  • Properly display and operate our Site

  • Improve website performance and functionality

  • Understand how visitors use the Site

  • Analyze customer behavior and website traffic

  • Improve our products, services, and customer experience

  • Support marketing and advertising activities

Source of collection:

This information may be collected automatically through technologies such as:

  • Cookies

  • Log files

  • Web beacons

  • Tracking tags

  • Pixels

  • Similar technologies

Business disclosure:

We may share this information with service providers that help operate our business, including Shopify, which powers our online store.

Order Information

When you make or attempt to make a purchase through the Site, we may collect information necessary to process and fulfill your order.

Examples of information collected:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment and transaction information

  • Products ordered

  • Order history

Payment information may be processed securely by our payment service providers.

Purpose of collection:

We use order information to:

  • Process payments

  • Confirm orders

  • Fulfill and ship purchases

  • Provide invoices and order confirmations

  • Communicate with you about your order

  • Provide customer support

  • Detect and prevent fraud or suspicious transactions

  • Manage returns, exchanges, refunds, and warranties

  • Send marketing communications where permitted and consistent with your preferences

Source of collection:

Order information is generally collected directly from you.

Business disclosure:

Order information may be shared with Shopify and other service providers involved in payment processing, order fulfillment, shipping, fraud prevention, or customer support.

Customer Support Information

When you contact us for assistance, we may collect information you voluntarily provide, including:

  • Your name

  • Email address

  • Order number

  • Contact details

  • Messages and correspondence

  • Photos or other information relating to a product or order

We use this information to respond to your questions, resolve problems, and provide customer support.

2. Minors

Our Site is not intended for individuals under the age of 18.

We do not knowingly or intentionally collect Personal Information from children.

If you are a parent or legal guardian and believe that a child has provided Personal Information to us, please contact us at:

support@kitty-spout.com

We will take reasonable steps to investigate and, where appropriate, delete the information.

3. How We Share Personal Information

We may share Personal Information with trusted third-party service providers where necessary to operate our business, provide our services, process transactions, or comply with legal obligations.

For example:

  • We use Shopify to operate our online store. You can learn more about Shopify's privacy practices at:
    https://www.shopify.com/legal/privacy

  • We may share information with payment processors, fulfillment providers, shipping carriers, analytics providers, advertising platforms, customer service providers, and other businesses that perform services on our behalf.

  • We may disclose Personal Information when required by applicable law, regulation, legal process, subpoena, court order, search warrant, or other lawful request.

  • We may also disclose information where reasonably necessary to protect our legal rights, customers, business, employees, or the public.

4. Behavioural Advertising and Marketing

We may use Personal Information to provide advertisements, promotional content, and marketing communications that we believe may be relevant to you.

This may include sharing certain information about your interactions with our Site, purchases, and advertisements with advertising and analytics partners.

Depending on your location and applicable law, these activities may rely on cookies or similar technologies and may require your consent.

Google Analytics

We may use Google Analytics to better understand how visitors use our Site.

You can learn more about how Google processes information at:

https://policies.google.com/privacy

You may also opt out of Google Analytics through Google's browser opt-out tool:

https://tools.google.com/dlpage/gaoptout

Advertising Partners

We may share information concerning:

  • How you use our Site

  • Products you view

  • Purchases you make

  • How you interact with advertisements

  • Your browser or device identifiers

Some information may be collected directly through cookies, pixels, tags, and similar technologies.

For more information about interest-based advertising, you may visit the Network Advertising Initiative:

http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

Advertising Preferences

You may manage or opt out of certain personalized advertising through the following platforms:

Facebook / Meta
https://www.facebook.com/settings/?tab=ads

Google
https://www.google.com/settings/ads/anonymous

Microsoft / Bing
https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

You may also visit the Digital Advertising Alliance's opt-out portal:

http://optout.aboutads.info/

5. How We Use Personal Information

We use Personal Information where reasonably necessary to operate our business and provide our services.

This may include:

  • Offering products for sale

  • Processing transactions and payments

  • Managing customer accounts

  • Processing and fulfilling orders

  • Arranging shipping and delivery

  • Providing customer support

  • Handling returns, exchanges, and refunds

  • Detecting fraud or security threats

  • Improving our Site and services

  • Conducting analytics

  • Communicating about products, services, promotions, and offers

  • Complying with applicable legal and regulatory requirements

6. Legal Basis for Processing

If you are located in the European Economic Area (“EEA”), the United Kingdom, or another jurisdiction requiring a lawful basis for processing Personal Information, we may process your information under one or more of the following legal grounds:

  • Your consent

  • Performance of a contract with you

  • Compliance with our legal obligations

  • Protection of your vital interests

  • Performance of a task carried out in the public interest

  • Our legitimate business interests, provided those interests do not override your fundamental rights and freedoms

7. Text Marketing Terms and Conditions

If you voluntarily subscribe to KittySpout text message notifications or marketing communications, you consent to receive SMS or similar mobile communications from us in accordance with applicable law.

You may subscribe by:

  • Providing your phone number during checkout

  • Completing a subscription form

  • Using an applicable keyword

  • Otherwise expressly opting in to mobile communications

By opting in, you agree that we may send:

  • Order-related notifications

  • Shipping or account updates

  • Abandoned checkout reminders

  • Promotional offers

  • Product announcements

  • Marketing messages

Consent to receive marketing text messages is not a condition of purchase.

Message frequency may vary. Message and data rates may apply depending on your mobile provider.

SMS Service Providers

Your phone number, name, purchase information, and other relevant information may be shared with the SMS platform or telecommunications providers we use to deliver mobile messages.

These providers may process information solely as necessary to provide messaging services on our behalf.

How to Opt Out

You may unsubscribe from marketing text messages at any time by replying with one of the following commands where supported:

STOP, END, CANCEL, UNSUBSCRIBE, or QUIT

You may receive a final message confirming that your subscription has been cancelled.

For assistance, reply:

HELP

You may also contact:

support@kitty-spout.com

8. Retention of Personal Information

When you place an order or otherwise provide Personal Information to us, we may retain that information for as long as reasonably necessary to:

  • Fulfill the purposes described in this Privacy Policy

  • Maintain appropriate business and transaction records

  • Provide customer service

  • Resolve disputes

  • Prevent fraud

  • Enforce agreements

  • Comply with legal, accounting, tax, and regulatory requirements

Where applicable, you may request deletion of your Personal Information as described in the Your Rights section below.

9. Automated Decision-Making

Certain service providers we use may employ automated systems to identify potentially fraudulent, abusive, or suspicious activity.

For example, Shopify may use limited automated decision-making to help prevent fraud.

Such systems may include:

  • Temporary blocking or denylisting of IP addresses associated with repeated unsuccessful transactions

  • Temporary restrictions on payment cards associated with suspicious IP addresses

These restrictions are generally temporary and are intended to protect customers and merchants against fraud and unauthorized transactions.

Where applicable law provides rights regarding automated decision-making or profiling, you may contact us to exercise those rights.

10. Selling or Sharing Personal Information

Certain privacy laws, including California privacy laws, define terms such as “sale” or “sharing” of Personal Information broadly and may include certain advertising or analytics activities even where no money is exchanged for Personal Information.

To the extent our use of advertising technologies constitutes a “sale” or “sharing” under applicable law, eligible consumers may have the right to opt out.

You may contact us at:

support@kitty-spout.com

You may also manage certain advertising preferences using the methods described in the Behavioural Advertising and Marketing section of this Privacy Policy.

11. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your Personal Information.

These rights may include the right to:

  • Request access to Personal Information we hold about you

  • Request correction of inaccurate information

  • Request deletion of Personal Information

  • Request a portable copy of certain information

  • Restrict or object to certain processing activities

  • Withdraw consent where processing is based on consent

  • Opt out of certain advertising, sale, or sharing activities

To submit a privacy request, contact:

support@kitty-spout.com

We may need to verify your identity before processing certain requests.

12. GDPR Rights

If you are a resident of the EEA or another jurisdiction where the GDPR applies, you may have the right to:

  • Access your Personal Information

  • Correct inaccurate Personal Information

  • Request deletion of Personal Information

  • Restrict processing

  • Object to certain processing

  • Request data portability

  • Withdraw consent where applicable

  • Lodge a complaint with an appropriate data protection authority

To exercise these rights, contact us at:

support@kitty-spout.com

Personal Information may be processed or stored outside your country of residence, including in countries such as Canada and the United States.

Where required, appropriate safeguards are used for international transfers of Personal Information.

For additional information concerning Shopify and international data transfers, please visit:

https://help.shopify.com/en/manual/privacy-and-security/privacy

13. California Privacy Rights

If you are a California resident, applicable privacy laws may provide you with certain rights regarding your Personal Information.

Depending on your circumstances, these may include:

  • The right to know what Personal Information we collect

  • The right to request access to Personal Information

  • The right to request correction

  • The right to request deletion

  • The right to request data portability

  • The right to opt out of certain sales or sharing of Personal Information

  • The right not to receive discriminatory treatment for exercising applicable privacy rights

You may also authorize another person to submit a privacy request on your behalf, subject to applicable verification requirements.

To exercise your rights, contact:

support@kitty-spout.com

14. Cookies

Cookies are small data files that may be stored on your computer, smartphone, tablet, or other device when you visit a website.

We use cookies and similar technologies to:

  • Operate essential Site functionality

  • Remember preferences

  • Maintain shopping cart information

  • Support checkout

  • Recognize customer sessions

  • Analyze Site performance

  • Understand customer behavior

  • Improve our services

  • Support advertising and marketing activities

Cookies may be either session cookies, which expire when you close your browser, or persistent cookies, which remain on your device until they expire or are deleted.

15. Cookies Necessary for Store Functionality

Our Site may use Shopify and related cookies necessary to operate our online store.

Examples may include:

Cookie Purpose
_ab Used in connection with access to administrative functions
_secure_session_id Supports storefront navigation and sessions
cart Used in connection with the shopping cart
cart_sig Used in connection with checkout
cart_ts Used in connection with checkout
checkout_token Used in connection with checkout
secret Used in connection with checkout
secure_customer_sig Used in connection with customer login
storefront_digest Used in connection with customer login
_shopify_u Used to support customer account updates

The exact cookies used by Shopify may change over time as Shopify updates its services.

16. Reporting and Analytics Cookies

We may use cookies for analytics and reporting purposes.

Examples may include:

Cookie Purpose
_tracking_consent Stores tracking preferences
_landing_page Tracks landing pages
_orig_referrer Tracks referral sources and landing pages
_s Shopify analytics
_shopify_fs Shopify analytics
_shopify_s Shopify analytics
_shopify_sa_p Marketing and referral analytics
_shopify_sa_t Marketing and referral analytics
_shopify_y Shopify analytics
_y Shopify analytics

Cookie duration varies depending on the purpose and type of cookie.

Some session cookies remain only while you browse the Site, while persistent cookies may remain for periods ranging from minutes to several months or longer.

17. Managing Cookies

Most web browsers automatically accept cookies, but you can usually change your browser settings to:

  • Block cookies

  • Delete existing cookies

  • Limit certain types of cookies

  • Receive a notification before a cookie is stored

Please note that blocking or deleting certain cookies may affect Site functionality, including:

  • Shopping cart functionality

  • Checkout

  • Customer login

  • Saved preferences

  • Website personalization

For general information about managing cookies, you may visit:

https://www.allaboutcookies.org/

Blocking cookies may not completely prevent information from being shared with certain advertising or analytics partners.

For additional options, please review the Behavioural Advertising and Marketing section above.

18. Do Not Track

Some web browsers offer a “Do Not Track” (“DNT”) setting.

Because there is currently no universally accepted industry standard for interpreting or responding to DNT signals, our Site may not automatically change its data collection practices when such signals are detected.

Where required by applicable law, we will recognize legally mandated browser-based privacy preference signals.

19. Currency Conversion

Our Site may use third-party services to determine your approximate geographic location based on your IP address in order to display prices in an appropriate local currency.

When this functionality is used, certain information, including your IP address, may be processed for currency conversion purposes.

Your selected currency may also be stored in a browser cookie so that your currency preference remains consistent while navigating the Site.

20. Security

We take reasonable administrative, technical, and organizational measures designed to protect Personal Information from unauthorized access, disclosure, alteration, misuse, or destruction.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security of Personal Information.

21. Third-Party Websites and Services

Our Site may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policies of any third-party website or service before providing Personal Information.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business practices

  • Changes to our services or technologies

  • Changes to service providers

  • Operational requirements

  • Legal or regulatory requirements

When we make changes, we may update the version displayed on kitty-spout.com.

We encourage you to review this Privacy Policy periodically.

23. Contact Us

If you have questions about this Privacy Policy, our privacy practices, your Personal Information, or if you would like to submit a privacy request or complaint, please contact us:

KittySpout

Website: kitty-spout.com
Email: support@kitty-spout.com