Shipping policy

Shipping & Delivery Policy

At KittySpout, we are pleased to offer shipping to customers in many countries around the world.

Please review the information below carefully before placing your order to understand our processing times, estimated delivery windows, tracking procedures, international duties, and shipping restrictions.

1. Order Processing

Orders are typically processed within 1–2 business days after your order is confirmed, regardless of the shipping option selected at checkout.

Our fulfillment team operates Monday through Friday, excluding weekends and public holidays.

Please note:

Orders are not shipped on the same day they are placed.
Please allow up to 2 business days for order processing.
Saturday delivery cannot be guaranteed.
Orders placed on weekends or holidays will begin processing on the next available business day.

For example, if you place an order on Monday, it will generally ship on Tuesday or Wednesday.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 48 hours to receive your shipping confirmation email after your order has been processed.

Delivery timelines may be affected by circumstances outside our control, including carrier delays, severe weather, customs processing, service interruptions, or other logistical issues.

KittySpout cannot be held responsible for delays caused by the shipping carrier.

2. Address Verification and Processing Delays

Customers are responsible for providing complete and accurate billing and shipping information at checkout.

If your order contains:

An incomplete address
An incorrect address
Missing apartment or unit information
Unverified customer details
Other incomplete shipping information

processing may be delayed by an additional 1–2 business days.

We strongly recommend reviewing your shipping and billing information carefully before completing your purchase.

3. Delivery and Signature Requirements

Your shipment may or may not require a signature upon delivery.

In many cases, packages may be delivered to:

Your mailbox
Your front door
A designated parcel location
Another location considered safe by the delivery carrier

The final delivery method is determined by the shipping carrier.

If the carrier determines that it is not safe to leave the package unattended, they may:

Hold the package at a local post office or collection point
Attempt delivery again
Provide additional collection or delivery instructions

For best results, we recommend providing a shipping address where you or another trusted person is likely to be available to receive the package.

This may include a workplace address or another secure delivery location.

4. Estimated Shipping Times

Estimated delivery times begin after your order has been processed and shipped.

Country / Region	Carrier & Estimated Delivery Time	Tracking
United States	USPS — approximately 5–8 business days	https://tools.usps.com/go/TrackConfirmAction?tLabels=
Canada	Canada Post — approximately 5–8 business days	https://www.canadapost.ca/cpc/en/home.page
United Kingdom	Approximately 5–8 business days	Tracking provided with shipment
Europe	Approximately 5–8 business days	Tracking provided with shipment
Australia	Approximately 5–8 business days	Tracking provided with shipment
New Zealand	Approximately 5–8 business days	Tracking provided with shipment
Other International Destinations	Approximately 5–8 business days	Tracking provided with shipment

These delivery windows are estimates only and are not guaranteed.

Actual delivery times may vary depending on:

Destination
Carrier performance
Customs processing
Local postal services
Weather conditions
Seasonal shipping volume
Public holidays
Other circumstances outside our control

5. Order and Shipping Confirmation

After placing an order, you will receive an order confirmation email at the email address provided during checkout.

Order processing may take up to 48 hours.

Once your order has shipped, you will receive a second email containing:

Your tracking number
A tracking link
Available shipment information

Please allow approximately 1–4 days after shipment for tracking information to begin displaying updates.

In rare cases, tracking information may update slowly or temporarily stop updating even while the package remains in transit.

If you experience an issue with tracking or delivery, we recommend contacting the shipping carrier directly first.

If the estimated delivery period has passed and you still have not received your order, please contact us at:

support@kitty-spout.com

6. International Taxes, Duties and Customs Fees

International customers outside the United States may be responsible for additional:

Import duties
Customs fees
Taxes
Brokerage fees
Handling charges
Other government or carrier fees

These charges are determined by the destination country's customs authority, local government, or shipping carrier.

They are not collected by KittySpout unless specifically stated during checkout and are therefore generally non-refundable by us.

International shipments are generally sent on a DDU / Duties and Taxes Unpaid basis unless otherwise stated.

This means import duties, taxes, and related charges are not included in the product price or shipping fee paid to KittySpout.

The recipient is responsible for paying any applicable charges required by local authorities or the carrier before the package can be delivered.

Because customs charges vary significantly by destination, we cannot determine or guarantee the amount you may be required to pay.

We recommend contacting your local customs authority or tax office for additional information before placing an international order.

7. Incorrect Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address.

Because we aim to process orders quickly, there may be only a limited period during which an order or shipping address can be changed.

If you notice an error after placing your order, please contact us as soon as possible at:

support@kitty-spout.com

We will make reasonable efforts to update your shipping information before the order is dispatched.

However, we cannot guarantee that an address can be changed once fulfillment has begun or the package has been transferred to the shipping carrier.

If we are unable to update the address in time, we may need to wait for the package to be returned to us.

If the package is successfully returned to our warehouse, we may, as appropriate:

Reship the order to the corrected address; or
Issue an eligible refund in accordance with our applicable policies.

Additional shipping costs may apply where a package must be reshipped due to an incorrect address supplied by the customer.

8. Returns and Refunds

By placing an order with KittySpout, you acknowledge that return shipping costs may be your responsibility depending on the reason for the return.

For full details regarding refunds, returns, exchanges, eligibility, and return shipping costs, please review our:

Refunds & Exchanges Policy

https://kitty-spout.com/pages/refund-policy

Where a product arrives damaged, defective, or incorrect, different return-shipping rules may apply in accordance with our Refunds & Exchanges Policy.

9. PO Boxes

We currently do not support shipping or delivery to PO Boxes.

Please provide a valid residential, commercial, or other supported physical delivery address when placing your order.

Orders placed using unsupported PO Box addresses may require correction before processing.

10. Shipping Restrictions and Sanctioned Regions

KittySpout complies with applicable international sanctions, trade restrictions, shipping-provider requirements, and export regulations.

As a result, we do not fulfill orders, provide services, or ship directly or indirectly to certain restricted countries or regions.

These may include:

Afghanistan
Belarus
Burundi
Central African Republic
Chad
Republic of the Congo
Democratic Republic of the Congo
Cuba
Eritrea
Iran
Iraq
Libya
Myanmar
North Korea
Russia
Somalia
South Sudan
Sudan
Syria
Venezuela
Yemen

Restrictions may also apply to certain regions of Ukraine, including:

Crimea
Donetsk
Kherson
Luhansk
Zaporizhzhia

Orders submitted with shipping addresses in restricted jurisdictions may be automatically cancelled.

Because international sanctions and shipping restrictions may change over time, KittySpout reserves the right to refuse or cancel orders where fulfillment would violate applicable laws, regulations, sanctions, or carrier restrictions.